Policies & Procedures

A credit card is required to book all appointments with a $25 dollar deposit to hold your appointment. Your credit card will be kept on file (your information will be concealed in an encrypted format which means that your information is confidential and safe). 

 

**Important Online Booking Information**

-Your appointment time may or can be adjusted 15-30 minute to optimize the service provider’s schedule. You will receive an e-mail notification if this is the case.

-If you have a child who is also a client of Back -N- Balance Day Spa and their account is merged with yours, please be aware that your credit card will also be on their account if they book their own service. 

-If you would like to book an appointment for multiple people or big groups please call us at 704-607-9532 it is also available through online booking.

 

**Back -N- Balance Day Spa Important Cancellation Policy**

-Kindly provide at least 24 hours notice if you need to reschedule or cancel an appointment.

-By accepting and scheduling an online and/or over-the-phone appointment, you have given us permission to charge your credit card on file, if you fail to cancel less than 24 hours and/or fail to show up to your scheduled appointment. 

**Please Note: You will be charged in FULL if you cancel less than 24 hours in advance. 72 hours is required for group services. Same day bookings must pre-pay. 

 

No Shows

Clients who fail to show up for appointments or cancel with less than 1 hour's notice, may be asked to pre-pay in full for future services. The first time, no-show clients will be asked to pre-pay for future appointments.

 

When To Arrive

Please plan to arrive 15 minutes prior to your reservation to allow time for checking in, using the restroom, and getting settled. All parties must arrive 30 minutes prior. 

 

Late Arrival Policy

In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The service price will be charged in full.

 

Children

Children under 8 years old, who are not receiving a service, must be supervised by an adult, not receiving a service, and remain on the porch or retail area. Children cannot accompany you to your Spa services unless also receiving a service. Children under 8 are not allowed in spa areas at any time.

Children under 18 years old are considered a minor. A parent or guardian must be present IN THE TREATMENT ROOM (but not receiving a service) for the duration of the service and must sign a consent form for the minor to receive the service. 

Here are the age guidelines for Spa Services:

Facial: 12+

Massage: 12+

Waxing: 12+

Body treatments: 12+

This Is A Professional Spa Establishment

If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.

 

Cell Phones

We want Back -N- Balance to be a tranquil and stress-reducing experience for all. We request that you turn your cell phones to vibrate or silent and only conduct a conversation in the foyer or outside. Please use headphones if you’re watching videos.

 

For Your Protection

We regret that we cannot be responsible for the loss or damage to personal articles including clothing or accessories.

 

Spa- Only the client receiving a service is allowed in all spa treatment rooms. Exception: clients with a disability.

 

Communicating Your Suggestions And/Or Preferences

We welcome your constructive feedback! You can email us at backnbalancellc@gmail.com or speak with us in person.  It is our goal to exceed your expectations.

 

Gratuities

Gratuities are accepted in the forms of cash (handed directly to the service provider or left with the front desk person) and through a credit card (which will be added directly into the check of the service provider). 

 

Food and Beverage

We are happy to provide complimentary coffee, tea, and water. Wine and Mimasoas are included in some of our spa packages.  We do offer charcuterie boards for group packages for a small fee upon request.

 

Forms Of Payment Accepted

We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash, Cashapp, Venmo, Zelle, and Gift Certificates. We do not accept personal checks.

 

Gift Cards

Back -N- Balance Day Spa gift card policy complies with current Massachusetts state law. Lost and stolen cards are not replaceable. Back -N- Balance Day Spa gift cards do not expire. Back -N- Balance Day Spa gift cards are honored for dollar value only.

 

Online Purchases Privacy Policy

Our Privacy Policy describes the information we gather about you, and the purpose for which it is used. Back -N- Balance Day Spa will never sell your information to any third party.

What we collect

  • Identifiable information is absolutely necessary for the transaction or our internal records.

  • Information associated with your connection to our site including your IP address, operating system, Web browser, and page visits.

  • The email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.

  • Financial information, such as a credit card number, is used for order processing only.

What we do with your information

The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns help us improve website flow and efficiency.

When you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail, or email if we have other questions regarding your order.

 

Privacy and Security

Back -N- Balance Day Spa uses the latest encryption technologies to keep your personal information safe. Your private ordering information – including your credit card number – is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system (256-bit SSL encryption), and the numbers are unreadable to anyone trying to access the site remotely. The credit card information necessary to authorize an account is not stored by our systems and is only in use long enough to complete the associated transaction. The last four(4) digits of the credit card number are stored with transaction information for identification purposes. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorized access, and maintain data security.

 

Updating or Changing Contact Preferences

If you prefer not to receive information from us, please let us know by contacting us via email or phone. Our email address is backnbalancellc@gmail.com and our phone number is 704-607-9532.

You may contact us at any time to update the information we have about you.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

 

 

All Prices are Subject to Change.

*Back -N- Balance Day Spa and Spa’s Policies and Procedures have been updated on May 19th 2022.